PRIVACY POLICY

E Sparks is an individual software house that provides excellent services in web development, graphic designing, digital marketing, mobile apps to enhance E commerce at variety of levels. We converse in English and Urdu (native language of Pakistan).

INFORMATION COLLECTION

The information of new and regular users or visitors of website is collected online by various means, which may be categorized into two domains as

  • Whenever a customer or user visits the site or wishes to contact us, they need to fill a very brief and quick form and submit it, which includes their personal information such as name, contact number and e-mail ID. A dialogue box is provided with no word limit where they can place their message.
  • Another way of information collection is, which does not include personal data but when a user contacts us their computer’s IP address, browser or Operating System is tracked. This information is in terms of non-personal.

HOW THIS INFORMATION IS USED?

All the gathered information is used in a sensible, satisfactory and productive manner as

AT INDIVIDUAL LEVEL
  • The users are advised to provide recent and correct information because this serves as a base to run the site.
  • To improve customer service, understanding the requirements by bringing ourselves to the user’s level of problem and assist accordingly.
AT AN AGGREGRATE LEVEL
  • The company analyses the data and common issues of customers, our team thinks about it critically and to reach a point of solution some online or phone call surveys are done, and when solutions to these matters are made they are shared in the form of new ideas and topics of interest.
  • Our team of experts knows the needs of this era, so different types of promotions, amended updates, product descriptions and services are shared with customers via e-mails.

ELECTRONIC NEWSLETTERS

Periodic electronic mails are sent to users for keeping them updated about company news and updates, new launching of products, promotions, answering the queries and other service information.

WEB BROWSER COOKIES

When a user visits the website, some pop ups appear on the main page in the form of cookies. These cookies are used to make site more convenient for users, it can inform them with quick updates as outlined above, bring them exactly to the desired section by saving time.These can be accepted or denied as per users will, but some features on the site may not function properly by denying them.

INFORMATION PROTECTION

 

A user is assured of that their information is kept confidential and protected throughout their journey with us. This includes secure ways of collecting, processing and keeping their data stored. Your information is always protected behind a firewall and an expert IT team is active to keep a track, against any inappropriate activity such as altering, disclosing or destroying your user name, account information and passwords.

When a user visits the website, some pop ups appear on the main page in the form of cookies. These cookies are used to make site more convenient for users, it can inform them with quick updates as outlined above, bring them exactly to the desired section by saving time.These can be accepted or denied as per users will, but some features on the site may not function properly by denying them.

SHARING YOUR INFORMATION

  • The provided information is shared only with your permission and consent.
  • The information is never shared at an individual level, rather it is shared as an aggregate, with our trusted business partners (e.g. third party), or at social media to improve impact of the company and advertisements.

THIRD PARTY INVOLVEMENT

At times there is involvement of a third party as a business partner, or service provider e.g. to run surveys and periodic email system. Also for example, if you are a far resident in another city or country, you use a bank service for payments, then this party would be able to go through your provided information and the terms and conditions of such parties may imply in their own ways.To understand how, when and how much of your information can be shared with others, than this company, you are advised to read and go through our privacy policy in detail.

PAYMENTS

The company provides services that make the costumers at ease, for instance the payments of the purchased items can be paid directly in cash to the accounts department or online money transfer facility is provided for those who cannot use direct service.To understand how, when and how much of your information can be shared with others, than this company, you are advised to read and go through our privacy policy in detail.

CHANGES TO THE PRIVACY STATEMENT

  • In this era of dynamics there is always a capacity to transform into new and innovative ideas, so the company believes and reserves the right to make changes to the company’s privacy policy at any time. The customers are always informed via an email and on main page of website with a revised date of made changes.
  • It is solely your responsibility to keep yourself updated regarding such changes, and reading this privacy statement means you agree to this condition.
  • The privacy statements can also be changed if the company wishes to merge itself with any other partner company, for that you need to have all the necessary information of privacy policy of both the business partners.

ACCEPTING CURRENT TERMS AND YOUR CONSENT

By using our website and enjoying our services means that you agree to our all terms and conditions as outlined above. Apart from that the information provided by you is kept confidential and shared when necessary with all your consent.

WITHDRAW YOUR CONSENT

At any stage of dealing with us if you feel something with which you disagree or in case you change your mind, you have right to unsubscribe the site.

INQUIRIES/QUESTIONS AND CONTACTING US

E Sparks has proved itself very customer friendly, and it encourages everyone to feel free getting in touch with the company regarding any queries, confusions about our privacy policy or other interests. Our customer service team uses telephone and email system for that purpose. And instant answers are given during office working ours (9 AM – 6 PM PAK Time).

Postal Address: Office no 812, Al Hafeez Heights, Main Boulevard Gulberg III, Pakistan

Phone: +92 (42) (36400712)

Email: hello@esparksinc.com