Technical Support
Is your Magento site down? Are you losing traffic and sales? Let our Magento support services experts help you out.
Think of Magento Support and Maintenance as the immune system of your business. Our experienced Magento developers target, identify, eradicate any bugs and issues, and create solutions that ensure you never suffer from these problems again.
Responsive and aggressive support is crucial for maintaining a healthy system that can always perform at maximum capacity, helping you drive sales without interruptions and unwelcomed problems.
Rest easy and focus on growing your business, while E Sparks Magento Support services ensure the uptime and operational efficiency of your Magento store.
Why Choose E-Sparks Magento Support?
Our Magento Integration Services bring the best capability in your Magento e-commerce store, with enhanced features, functionality, increased sales and profitability.
24/7 Availability
Unlimited Capacity
Transparency
Easy Workflow
Quality Guarantee
Proactivity
By your side at all times, to support your business as soon as the need arises.
Magento Admin Support
Having difficulty in uploading products and managing stores? We can manage for you. Whether it be uploading configurable products, or processing orders, we can give you a one stop solution under one umbrella.
Magento Optimization & Hosting
We have hosting partners with whom we can ensure managed services. Moreover, we keep the store optimized to ensure best load times.
Third Party Application Integration
From ERPs to marketing and Sales software, our Magento Enterprise support team can help you integrate any platform with your Magento store.
Custom Backend Development
Our Magento managed support and development teams can fix any backend issue whether it be related to HTTP or MySQL service.
Magento Extension Development
From extension installation and integration to custom extension development, our Magento support services team does it all.
Our Magento Support & Maintenance Process
Below are the critical steps that are a part of our general Magento technical support and maintenance process.
Access to Your Magento Store & Content
The first step involves requesting access to the Magento store you own, including access to the control panel, database, FTP, and SSH. We provide you complete assurance about the safety of your data and perform a comprehensive audit of your Magento Store.
Troubleshooting / Fixing
Once we have identified any flaws and issues, we take our second step. We use common log files, our proprietary Magento support checklist and troubleshooting protocols to go through the system and find out what is wrong.
Site Review & Testing
Once all these steps are done and your issues have been resolved, we do a complete site review and put your site through an extensive Quality Assurance cycle. This is in order to ensure that your storefront is completely bug-free and functions perfectly at every visit. The QA cycle includes SSL security testing, page load times, checkout functionality, and contact forms among other things.
Types of contracts
we offer
Your business model will appraise the terms of our contracts and how diverse the objectives and requirements will be. With our incomparable dedication for your projects, we help you identify and achieve major goals through our ecommerce services. For bigger projects, we have separate strategies and for smaller and beginner levels we have perfect starter approach to multiply the significance of your software model.
Time and Material
Suitable when the project scope is not clear and client wants to work in smaller sprints. This model gives a flexible budget and timeline to our engineers to provide you with effective solutions.
Fixed Price
No matter how small your project is, we ensure maximum results. We believe working with E-Sparks should double your advantages. We offer services at a fixed price for small projects with clear scope and a fixed budget.
Dedicated Team
